Patient & customer experience
We transform Quality, Culture and Human Capital to create better experiences for patients, customers and employees.
Arlette Almánzar BurgosFounder & CEO of EXCELSA®
Consulting · Learning · Speaking · Assessment
Consulting, learning programs and speaking engagements are primarily delivered in Spanish.
Meet Arlette · Video in Spanish
Our work
For private healthcare centers in the Dominican Republic and Latin America, and organizations seeking stronger service cultures, leadership and experiences.
Transforming the organization from within to improve the experience people receive.
We connect Quality, Culture and Human Capital through assessment, documented processes, leadership development and measurement.
Explore EXCELSA C³® (Spanish)Developing observable behaviors through meaningful learning experiences.
Workshops, courses, corporate programs and facilitator development guided by DIVINA® and ENAMORAR FORMANDO®.
Request a learning assessment (Spanish)Experiences and practical insights that strengthen how people lead, serve, relate, achieve and think.
Five competency areas: Impact and Influence, Social and Emotional Skills, Service Orientation, Achievement Orientation and Cognitive Skills.
Explore speaking topics (Spanish)Patient experience
The appointment call, the welcome, the waiting time and the follow-up all shape the patient experience. Every interaction reflects the system behind it.
EXCELSA® helps private healthcare centers connect people, processes, culture, leadership, service and measurement.
Organizational assessment (Spanish)Original methodologies
EXCELSA® is the registered business brand founded and led by Arlette. EXCELSA C³® is its strategic model for organizational transformation.
Organizational transformation built on Quality, Culture and Human Capital.
A human, experiential approach to learning: dynamic, flipped, experiential, innovative, natural and authentic.
Emotional and instructional connection for purposeful learning experiences.
About Arlette
Arlette Almánzar Burgos
Founder & CEO of EXCELSA®
Arlette is a consultant, educator and speaker. Her work focuses on patient and customer experience, service leadership, organizational culture, quality and human capital.
She integrates digital transformation, applied artificial intelligence, innovation and knowledge management to help organizations turn service intentions into sustainable practices.
Her purpose is to inspire others through experience and knowledge. Assessment, documentation, learning and measurement are at the heart of her approach.
“Transforming an experience requires first transforming the system that produces it.”
Economics degree · Postgraduate studies in Quality and Productivity · Master’s degree in Marketing · INFOTEP educator · IAC coach
Knowledge from experience
Arlette’s newsletter shares reflections on patient and customer experience, leadership, learning and innovation.
International connections
Based in Santo Domingo, Dominican Republic. Open to partnerships and professional connections across borders.
Services are primarily delivered in Spanish. For other language needs, please contact us to discuss the scope and available arrangements.